According to this piece in the N&O, McKinsey – the management consulting company – got $2.5 million to makes the following assessments of the DOT:
A consultant’s evaluation of the state Department of Transportation found the agency to be inefficient, unfocused and inflexible. The report by McKinsey & Co., an international management consultant, is based on surveys filled out anonymously by nearly 9,000 employees and on interviews with dozens of state, business and local officials. The employees said the department wastes money and time because upper managers change priorities, sometimes daily. They said that projects drift for years, that low-level workers fear political consequences if they express new ideas, and that better leadership could shave years off the time it takes to finish major projects.
$2.5 million to describe what we already knew about the NCDOT? What we know about government bureaucracies? Don’t believe me, try reading this (HT – Brian Balfour).
– Max Borders